Expedite Program Ships 4 Pump Assemblies in Under 5 Hours
1:00pm - The Order Comes In
Shane Shade, Customer Service Representative at CSI, received an order for fourLKH-15 pump需要veveller修剪的组件以满足客户规格。作为日常订单，其典型的匝数时间为4-6天，即CSI如何输入订单，设置为Motion提供订单的过程。雷电竞
这个过程包括在内
- Project coordination
- 采摘零件和设备
- 调度叶轮用机器车间和泵装配团队修剪
- 通知包装和运输
在Shane下订单并向客户发送了确认后不久，他收到电话询问是否有任何方式订单可能会发货。
“I’ve worked with this customer for a long time,” Shane said, “and know them well enough that I could tell in the caller’s voice that they had come under some serious pressure to get the pumps in sooner than they initially thought.”
Shane Shade, Customer Service Representative
When a processing plant like this one experiences downtime due to pump failure, they can incur costs that may add up to thousands of dollars per hour in
- Labor
- 损失生产
- Costly temporary fixes
可以理解,为了减轻这些损失,最终-user needed a fast solution and was adding pressure onto the reseller to provide a quick result.
However, when an order comes in the afternoon, expediting is difficult. Shane could not promise that the order would leave the same day because orders received during the afternoon have a low chance of being fulfilled. This is because the last truck and machinists leave at three, and without machinists to do impeller trimming, there would be no shippable pumps.
最好的CSI可以做的是放入加速的秩序，Shane会更新客户。
下午2:00 - CSI的加快计划上班
由于碰撞客户并不是良好的业务惯例或激励急流，因此CSI设计了一个加快计划，不会危及现有订单的及时完成，同时尽可能满足客户需求。
CSI.will only expedite orders if the following conditions are met.
- Machinists would end the day by 3 pm.
- 将订单上的最后一个可能的时间在卡车上下午6点。
- They had to have the pumps and parts on hand to be able to respond.
Thankfully for all parties involved, all these conditions could be met and CSI personnel went to work to complete the order.
5:50pm - The Order Goes Out
With all of the tools, personnel, and systems in place,Shane在5:50下午5:50收到一封电子邮件，说明泵装在卡车上并准备击中道路。
The end-user received the pumps overnight, less than 24 hours after placing the order. As a result, their system was back in production flow sooner than expected, and the financial losses were greatly reduced.
虽然无法满足每一个加快的请求，但一个具有强大供应业务合作伙伴关系的处理器大大减少了处理停机时间和损益的脆弱性。
制定强大的加快计划
CSI.'s expedite program is a multifaceted program requiring a depth of resources and a sustainable commitment to training, inventory, and process management.
这对于查找，挑选和运输到加工，装配，运输和接收时是必要的。由于所有领域必须在协调努力中共同努力，以应对不寻常的情况出现时，必须到位适当的系统。
训练
为了实现真正的差异，加快计划需要培训，以确保人员有有效应对所需的资源。雷竞技好吗一个关键资源是一种合作态度。
Inventory
Another crucial resource is having parts and equipment on hand as required. As a Master Distributor of Alfa Laval pumps, valves, fittings, and other system components, CSI is one of the largest distributors of Alfa Laval products in the world. And with warehouses located in California, Missouri, North Carolina, and Texas, CSI can more efficiently reach customers around the world.
Expedited Receiving
在不寻常的情况下，当CSI没有他们需要的部件时，加急接收到内部CSI位置的收到传入的组件。
加快加工
为了加快加工而不会延迟其他订单，CSI依赖于项目跟踪数据，使团队能够准确地将作业放入工作流程。
Expedited Assembly
The assembly team can expedite orders thanks to inventory management that ensures parts are available and flexible workspace design and tooling.
紧急运送
The key to expedited shipping is internal communications that enable all teams to respond to the customer’s needs based on timely, accurate information.
连续的提高
CSI.Expedite has been refined over the years in a process of continuous improvement. Various managers in the affected departments evaluate service during debriefing meetings to track results and make post-expedite adjustments.
ABOUT CSI
Central States Industrial Equipment (CSI) is a leader in distribution of hygienic pipe, valves, fittings, pumps, heat exchangers, and MRO supplies for hygienic industrial processors, with four distribution facilities across the U.S. CSI also provides detail design and execution for hygienic process systems in the food, dairy, beverage, pharmaceutical, biotechnology, and personal care industries. Specializing in process piping, system start-ups, and cleaning systems, CSI leverages technology, intellectual property, and industry expertise to deliver solutions to processing problems. More information can be found atwww.xxshagua.com..